Privacy Policy

This privacy policy sets out how Tom the Fishman Ltd (company number 09290758) uses and protects any information that you provide when using our website or any of our products and services.

Tom the Fishman Limited is committed to protecting your personal information in accordance with the Data Protection Act 1998 and the EU General Data Protection Regulation (GDPR).

The purpose of this Privacy Policy is to set out the principles governing our use of personal information that we may obtain about you. By purchasing using the website, or by purchasing over the phone or via email you agree to this use.

We may change our Privacy Policy from time to time. We therefore ask you to check it occasionally to ensure that you are aware of the most recent version that will apply each time you access this website or use our services.

The Data Controller

Tom the Fishman is the data controller for any personal information you supply to us in relation to enquiries about our products, services.  Our full postal address is: –

Unit 4 Eagle Estate, Brookers Road, Billingshurst, West Sussex, RH14 9RZ

Landline  01403 786150

Tom   07845 009100

Michelle   07799 130239

Email Address:


What we collect

Tom the Fishman will only collect personally identifiable data (eg. your name or email address) when it is voluntarily submitted to us at this website or via phone or email exchange. Tom the Fishman and the drivers who work with us will use this information to comply with your request for information or as otherwise disclosed to you when you submit your information.

From time to time, we may refer to that information to better understand your needs and how we can improve our services. We may use that information to contact you.

We may collect sensitive personal data such as your name, address, contact details, and personal purchase information obtained from you when you make a purchase. All customer information will be kept on our database for as long as you remain a customer of Tom the Fishman. We will not otherwise transfer the personally identifiable information you provide us to any third party.


Non-personal information collection & use

In common with many commercial organisations we monitor the use of this website by collecting aggregate information. We may automatically collect non-personal information about you such as the type of Internet browsers you use, the pages you visit or the website which directed you to our site. You cannot be identified from this information and it is used only to assist us in providing an effective service on this website.

Security of your personal data

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial policies and procedures to safeguard and secure the information we collect.

What information are you collecting about me and why?

The information which we collect and store during normal use of the site is used to monitor and analyse how parts of the site are used. Such use does not result in any personally identifiable data being collected or stored.

What we use your information for

First and foremost, we will use the data you have supplied to help you obtain the best service for you.

We also require this information to understand your needs and provide you with a better service, and in particular for the following reasons: –

  • We may use the information to improve our services to you.

  • Internal record-keeping.

  • Where you have consented, we will directly market products and services, and advice you of any updates to our services. Where we do so you will be able to unsubscribe at any time from receiving any further communications from us.

  • To trusted third parties who perform functions on our behalf and who also provide services to us, such as delivery drivers, professional advisors, IT consultants carrying out testing and development work on our business technology systems. These third parties comply with similar undertakings of privacy and confidentiality as Tom the Fishman.

  • To contact you via email, SMS or phone, about the purchases you make.

  • To deliver your purchases.

How we use Cookies

Many websites place cookies whenever a user visits their sites, in order to track traffic flows.  Cookies are text files, which identify your computer to the server.  Tom the Fishman may use cookies from time to time only to make your web experience better. 

What if I choose not to give you my personal information?

We will only collect and process information related to you based on your informed consent and in our legitimate interest. Should at any point you decide to withdraw your consent contact our administrator via email

Who might you share my information with? 

Tom the Fishman may share your data with authorised third parties and associates as applicable to the service being provided.
Other than this, your information collected will not be shared outside Tom the Fishman. If we seek to change this, we will seek explicit consent at that stage. We will not without your express consent provide your personal information to any third parties for the purpose of direct marketing.

How long do you keep hold of my information? 

We will only retain your data for as long as there is either a statutory requirement for us to do so or to be able to provide a service to you. This will usually require us to retain your personal data after any business relationship has ended for accounts and records purposes and to deal with any account support questions. We do not store credit card details nor do we share financial details with any 3rd parties.

Will you process my information for purposes I may not be aware of? 

Your information will only be processed as described in this policy.

Your rights to your information

You can object or withdraw your consent to the use of your personal information at any time. This may affect the services we are able to supply you.

Where Tom the Fishman is the data controller you are entitled to the following subject to some legal exemptions:

§  Request a copy of the personal information of which you are the data subject

§  to have any inaccuracies corrected

§  to have your personal data erased

§  to place restrictions on us processing your data

§  to object to processing

§  to request your data to be ported (data portability)


For more information on your rights please visit the ICO website

We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required to do so by law.

You may request details of personal information which we hold about you under the Data Protection Act 1998 and the General Data Protection Regulation (GDPR)

If you have submitted personal information through this website and would like a copy or wish us to cease using it for the purposes submitted, please contact the administrator  here