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hello@tomthefish.co.uk
Phone: 01403 786150
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Unit 4 Eagle Estate, Brookers Road, Billingshurst, West Sussex, RH14 9RZ
The salmon are lovely fillets with no skin or bones. They taste delicious. I've been buying them for years and we still love them.
The cod loins once defrosted are half their original weight.
Hi Vanessa,
Thank you for your feedback and for taking the time to send photographs and weights so that we could investigate this properly.
Vanessa has been a customer of ours for a number of years and has left many positive reviews in the past, so I took her concerns seriously and spoke directly with the supplier. The product is sold by frozen weight and carries a protective glaze, which is standard for IQF cod loins. The supplier maintains that the product is within specification, although I was not entirely satisfied with the response and have asked further questions.
We have sold a significant quantity of these cod loins, including from the same batch, and have not received similar feedback from other customers. However, I appreciate that Vanessa's experience was disappointing, and I have offered a goodwill gesture while I continue to review the product and alternative cod options.
Whilst we may not agree on the cause of the issue, I am grateful to Vanessa for bringing her concerns to my attention and for her continued support of our family business.
Tom
This was so tasty , good size too . Will be ordering more when these are gone as I’m histamine intolerant so need frozen at sea fish 👍
Tom’s fish is the best. His king prawns are the only frozen prawns I have ever purchased which don’t reduce from big to teeny weeny when cooking.