Frequently asked questions
Who is Tom the Fish and where are you located?
Tom the Fish is a family-run, Sussex-based online fishmonger delivering premium-quality, responsibly sourced frozen fish, meat, and seafood across the UK.
What types of products do you offer?
We offer a wide variety including fresh-frozen fish (like Atlantic salmon, cod, tuna, sea bass, barramundi), shellfish (prawns, scallops, lobster tails), specialty seafood (fish fingers, fishcakes, scampi), as well as poultry, meat, pies, starters, BBQ items, vegetarian options, mixed packs, and drinks.
How does the flash (blast) freezing process benefit the food?
Our produce is blast-frozen at the point of origin by experts, which locks in flavor, enhances freshness, preserves nutrients, and extends shelf life—resulting in superior quality compared to supermarket offerings.
What makes your packaging unique?
Products come in larger-volume, flexible bags - ideal for stocking up, fitting into finite freezer space, offering better value and avoiding the inconvenience and limitations of supermarket purchases.
What is Tom’s Fish Club?
Our membership scheme. The Fish Club is designed to be suitable for all our customers, no matter how much or how often they purchase. Pay into your pot on a monthly basis, and when you are ready to order the website will take funds from your pot first. All our Fish Club members get free delivery every time, and our Bronze, Silver, Gold, Platinum and Platinum Plus customers also benefit from various amounts of cash back, making the Fish Club the best way you can save money regularly on all your food purchases.
How do deliveries work?
We pack all your food safely in our beautiful boxes, with insulation and dry ice to ensure the food arrives to you as fresh as it leaves us. Our courier will deliver on an agreeable date, which we will discuss with you prior to booking in.
What sort of quality assurance or endorsements do you have?
Products are blast-frozen and assessed as restaurant-quality - described as “super fresh” with no fishy odors in the kitchen. We also have attracted and regularly serve notable customers such as Dame Judi Dench. Please read our extensive list of incredible verified reviews for peace of mind on each product!
Why choose frozen over fresh supermarket fish?
Benefits include richer taste, greater freshness, nutrient retention, convenience of storage, healthier cooking and avoiding supermarket shopping stress. In short, supermarket fish is never fish. By definition it can't be.
Do you support sustainability or responsible sourcing?
Here at Tom the Fish we work to the Marine Conservation Society's "Good Fish" guide. This is constantly changing, so we keep a close eye on it. We regularly donate to the Marine Conservation Society, supporting the future of sustainable fishing.
Can I find recipe ideas or usage suggestions?
Yes, there is a dedicated Recipes section on the site - ideal for cooking inspiration using our products.
How can I contact Tom the Fish?
You can reach us via email at hello@tomthefish.co.uk, or by phone at 01403 786150 or 07845 009 100. Our registered address is Unit 4 Eagle Estate, Brookers Road, Billingshurst, West Sussex, RH14 9RZ.
What other features or storytelling elements can customers explore?
The site includes sections like “About us,” charity involvement, histamine intolerance guidance, and “7 Cool Perks of Frozen Food” - which highlight our company values, dietary support, and the benefits of our approach.
Are there customer reviews or endorsements available?
Yes - over 300 verified customer reviews are available on the site. Plus, some high-profile endorsements (e.g., Dame Judi Dench) are prominently featured. We also have several Google Reviews which anyone is available to view or add to at any time.
Can I subscribe for updates or offers?
Absolutely - site visitors can subscribe via email to receive product news and offers. Check out website Footer.
What payment methods do you accept?
We support a wide variety of payment options, including American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay and Visa.
